Privacy Policy

Southside Privacy Policy

Southside (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information when you shop with us in-store or online.

By using our website or purchasing from Southside, you agree to the terms of this Privacy Policy.

  1. Information We Collect

We may collect the following types of personal information:

  • Personal Details
  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment Information
  • Payment method details (processed securely via our payment providers)
  • Transaction history
  • Note: We do not store full credit card details.
  • Website & Device Information
  • IP address
  • Browser type
  • Pages viewed
  • Cookies and site activity data
  • Communication Records
  • Messages, enquiries, or service requests
  • Warranty and repair documentation

 

  1. How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Communicate updates (shipping, confirmations, service notifications)
  • Respond to enquiries and provide customer support
  • Manage warranty and repair claims
  • Improve website performance and user experience
  • Send promotions or updates (only if you opt in)
  • Comply with legal requirements

 

  1. Sharing Your Information

We only share your personal information where necessary to provide services, including with:

  • Payment processors (e.g., banks, PayPal, Stripe)
  • Delivery and courier services
  • Website hosting and IT service providers
  • Manufacturers or suppliers for warranty claims
  • Legal authorities if required by law
  • We never sell your personal data to third parties.

 

  1. Cookies & Tracking

Our website uses cookies to:

  • Improve site performance
  • Remember user preferences
  • Analyse traffic and usage patterns
  • You can adjust your browser settings to disable cookies, but some website features may not function properly.

 

  1. Data Storage & Security

We take security seriously and use industry-standard measures to protect your information, including:

  • Encrypted connections (SSL/HTTPS)
  • Secure payment gateways
  • Restricted access to customer data
  • Regular system monitoring
  • While we take all reasonable precautions, no online system is completely secure.

 

  1. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request corrections or updates
  • Request deletion of your data (unless required to be retained by law)
  • Opt out of marketing communications
  • Ask questions about how your data is managed
  • To make a request, contact us using the details below.

 

  1. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites.

 

  1. Changes to This Privacy Policy

We may update this privacy policy from time to time.

 

  1. Contact Us

For privacy enquiries, data requests, or concerns, please contact:

Southside E-Scooters & E-Rideables
2322 Albany Hwy, Gosnells, Western Australia
08 6157 1245
contact@southside.energy